Shipping policy

Shipping Policy

Last Updated: September 20, 2026

Thank you for shopping with Royal-E-Mart. We are committed to providing a smooth and reliable delivery experience across the United Arab Emirates.

Please review the following shipping and delivery terms before placing your order.

1. Delivery Locations

Royal-E-Mart currently delivers orders within the United Arab Emirates (UAE), including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Some remote or restricted areas may require additional delivery time or charges.

2. Order Processing Time

Orders are normally processed and prepared for shipment within 1–2 business days after payment confirmation.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During busy periods, promotions, holidays, or unexpected circumstances, processing may take longer. We will make reasonable efforts to keep you informed of any significant delays.

3. Delivery Time

Estimated delivery times within the UAE are:

  • Major cities: 1–3 business days

  • Other areas: 2–5 business days

  • Remote areas: Up to 5–7 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, incorrect address information, or circumstances outside our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Royal-E-Mart may offer free shipping on qualifying orders, promotional periods, or specific products. Any applicable free-shipping conditions will be clearly stated on the website or at checkout.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, the option will be displayed during checkout.

COD availability may vary depending on the delivery location, order value, product, or other applicable conditions.

Customers are responsible for providing accurate contact and delivery information when placing a COD order.

6. Order Tracking

Once your order has been shipped, Royal-E-Mart may provide tracking information by email, SMS, WhatsApp, or through your customer account, depending on the courier service used.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Mobile phone number

  • Building/villa number

  • Street or area

  • City/emirate

  • Any other information required by the courier

Royal-E-Mart is not responsible for delivery delays or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

8. Failed Delivery Attempts

The courier may contact you to arrange delivery. If delivery cannot be completed because the customer is unavailable, provides incorrect information, or otherwise cannot receive the order, the courier may make another delivery attempt or return the package to us.

Additional delivery charges may apply for re-shipping an order returned due to customer-related circumstances.

9. Damaged Packages

Please inspect your package when you receive it.

If your package appears seriously damaged, opened, or tampered with, please contact Royal-E-Mart Customer Support as soon as possible and provide photographs or other relevant evidence.

We will review the issue and work with the courier where appropriate.

10. Missing or Delayed Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment with the relevant courier.

For faster assistance, please provide your:

  • Order number

  • Name used for the order

  • Contact number

  • Delivery address

11. Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or handed over to the courier.

Any additional delivery charges resulting from an approved address change may be the customer's responsibility.

12. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests cannot always be accommodated once an order has been processed or shipped. Please refer to our Refund and Returns Policy for additional information regarding cancellations and returns.

13. Delivery Delays Beyond Our Control

Royal-E-Mart is not responsible for delivery delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions

  • Public holidays

  • Courier disruptions

  • Traffic or transportation delays

  • Incorrect customer information

  • Customs or regulatory requirements, where applicable

  • Natural disasters

  • Government restrictions

  • Other unforeseen circumstances

We will, however, make reasonable efforts to assist customers and communicate relevant updates.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact Royal-E-Mart:

Store: Royal-E-Mart
Country: United Arab Emirates
Email: royalemartofficial@gmail.com

We aim to respond to customer inquiries as soon as reasonably possible.

Royal-E-Mart reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated date.